So i have been in two minds about posting this.
At this point i feel its only fair to do a review of my RSR 525 XL, the issues i have come across and the total lack of customer care from the local agents.
Having dropped over R100k on this equipment you'd expect some sort of back up.
the equipment bought:
RSR 525XL tank
Jump Net
RSR600 Skimmer
3x 160s RSR lights (top of the line)
Paid for a new RSR 525XL 11/05/2021.
Started tank 28/05/2021.
Bubble found inside the main glass and reported to shop and local ReaSea Distributer 04/06/2021. literally inside the glass.
i was told to be careful when cleaning the tank and to ensure my power heads where on a low setting to put the least amount of strain in the glass while they sort this out.
Rep finally sent to inspect tank 23/06/2021.
I am constantly having to chase to get any form of feedback.
The only feedback given was that they are negotiating with ReaSea International - Key word here NEGOTIATING. what is there to negotiate?
It is astonishing that this is not a cut and dry situation - this is an enormously expensive tank that has an obvious manufacturer defect right on the front viewing panel.
I have spend in excess of R100k Redsea products for this tank and this is the backup and support given? makes you think twice about buying Red Sea Products.
i eventually decided the best method to get this fixed was to contact RedSea International.
i got an instant response and within a week i had confirmation that the tank was going to be swapped out as the bubble poses a risk. i will be contacted by the local distributers.
that was last week.
I am still waiting for the local distributers to contact me, i have followed up twice.
its a pity such a great brand can be so poorly represented.
the most frustrating part is, this could be avoided if they only chose to communicate with their customers.
At this point i feel its only fair to do a review of my RSR 525 XL, the issues i have come across and the total lack of customer care from the local agents.
Having dropped over R100k on this equipment you'd expect some sort of back up.
the equipment bought:
RSR 525XL tank
Jump Net
RSR600 Skimmer
3x 160s RSR lights (top of the line)
Paid for a new RSR 525XL 11/05/2021.
Started tank 28/05/2021.
Bubble found inside the main glass and reported to shop and local ReaSea Distributer 04/06/2021. literally inside the glass.
i was told to be careful when cleaning the tank and to ensure my power heads where on a low setting to put the least amount of strain in the glass while they sort this out.
Rep finally sent to inspect tank 23/06/2021.
I am constantly having to chase to get any form of feedback.
The only feedback given was that they are negotiating with ReaSea International - Key word here NEGOTIATING. what is there to negotiate?
It is astonishing that this is not a cut and dry situation - this is an enormously expensive tank that has an obvious manufacturer defect right on the front viewing panel.
I have spend in excess of R100k Redsea products for this tank and this is the backup and support given? makes you think twice about buying Red Sea Products.
i eventually decided the best method to get this fixed was to contact RedSea International.
i got an instant response and within a week i had confirmation that the tank was going to be swapped out as the bubble poses a risk. i will be contacted by the local distributers.
that was last week.
I am still waiting for the local distributers to contact me, i have followed up twice.
its a pity such a great brand can be so poorly represented.
the most frustrating part is, this could be avoided if they only chose to communicate with their customers.
Last edited:
