New to Masa, with a question

[ruanholsthauzen]

Hi everyone

So we purchased a tank from Pet World yesterday, they told me it's a 106L. The tank's model is the Boyu EC-600 High 106L according to my receipt. The weird thing is, we purchased 2x 50L and 1x 25L barrels of water, and it only took 50L + 20L, so it is really a 106L??

I am not convinced

 

[459b]

Welcome to MASA
That tank is 66 litres.
Even petworlds website lists it as a 66l tank

 

[ruanholsthauzen]

@459b thank you, this is what confused me:

Petworld | Webstore |

Order online with Pet World! Browse through our items online and order via our web shop!

www.petworld.co.za

I am so confused

 

[459b]

Click and the "read more" section on that page and it brings down the tank specs.
Working out volume using dimensions given wont get you anywhere near 106 litres.

 

[ruanholsthauzen]

What can I do about this? I definitely do not want a 66L

 

[459b]

Id take it back

 

[ruanholsthauzen]

According to them I have the EC-600 HIGH, and they gave me the following measurements. 60x30x50 (LxWxH)

 

[459b]

Those measurements still dont get you to 106 litres. Ask them to do the maths

 

[ruanholsthauzen]

I am going to, thank you. I escalated this with CS.

 

[viper357]

There's been a mix up somewhere, there are two different models, the standard one and the high one.

The 66L - https://www.petworld.co.za/shop-online/boyu-tank-set-ec-600-60x30x50cm-black-66l-6009510530698

The 106L - https://www.petworld.co.za/shop-onl...et-ec-600-high-106l-black-white-6941855205766

Check which one you paid for and which one you took home/delivered.

 

[ruanholsthauzen]

According to them I got the high, still didn't fill up to 106L. Only up until like 90L. I guess the substrate also has to be taken into effect?

 

[Dexter]

It will probably be 106L if the tank is empty. Rocks, sand, equipment etc will all displace some water volume