Do you have pics of your tank? i have been reading alot of complaints about them on 'africacomplaints' , these complaints are similar to what issues i have been having recently. I had actually been searching for a validated address for them, to send through a letter of demand. 5 months down the line now, and trying to avoid court admin, i'm thinking of accepting the tank that they say is ready now. We are talking about same maker....from JHB south?