What do you expect from your Local Fish Shop/Pet store?

Discussion in 'General Discussions and Advice' started by carlosdeandrade, 17 Jan 2013.

  1. carlosdeandrade

    carlosdeandrade

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    So, a few days ago we had a heated discussion on import duties and ordering from overseas, among other things (derailment and yeast comes to mind:p) and how LFS and local suppliers are making a living, with even one member saying that in 2013 FIVE stores would be closing their doors :)eek:).

    It got me to thinking, what do we as the end user expect from our local stores and even our suppliers, how can we all benefit from this hobby, in the end we all need each other and I think the relationship must be a mutual and respectful one.

    On the one side I believe the suppliers and LFS must make a living and on the other side how do we know that the end user is not being ripped off (I am sure we will never know), but that is also ok, ignorance is bliss and if you feel that prices are not to your liking then you will not use that specific LFS.

    I think trust is a key factor here and I must say that this is one expectation I want from my LFS, along with great service, someone who remembers me by name (I am a touchy feely type of guy, big girls blouses, small boys trousers, get my drift;).

    I also would like to place my trust in their stock and quality of goods, some one who is impartial to all goods that are available on the market or in their shop (this affects suppliers, as LFS are the middleman). It really irks me when someone says all products are rubbish because they do not sell them, and even though it is their right to sell what they want, it's distasteful to me to put other products "down" that are on the market (I am not talking about fly by night products here)

    I would also like to hear what suppliers and LFS expect from us, I am sure they have their views.

    Anyhow, fire away (no real guns here).:biggrin:
     
    Last edited: 17 Jan 2013
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  3. NJH

    NJH

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    Honesty, integrity value for money, great service and healthy stock. They must also have the required knowledge.
     
  4. carlosdeandrade

    carlosdeandrade Thread Starter

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    yes, stock is a sticky one, I know it's difficult to get 100% healthy fish, that's why we should each have quarantine systems, but some can't have this luxury. I wonder how LFS are trying to give the keeper better quality in terms of health?
     
  5. WarrenElvis

    WarrenElvis

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    Got to agree with you here Carlos. At times, customer service levels at retail shops can be a very challenging job. It requires patience, a pleasant disposition, good listening skills and attention to detail. Most of us have had held a job that required some type of customer service in person or over the phone, so the important question is has customer service lost that personal touch. For me a few have achieved this, and thats the worrying part, because if the customer satisfaction levels are not met, its going to be bad for business.
     
  6. MistaOrange

    MistaOrange

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    Why do you say a quarantine system is a luxury? It's safer & all it takes is a small 40-50L tank (depends on the size of the fish) with a hang on filter & regular water changes. I've always quarantined LS for at least 3 weeks some LS may go longer depends on the condition of the LS.
     
    Last edited: 18 Jan 2013
  7. dallasg

    dallasg Moderator MASA Contributor

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    Well I expected them to have complete knowledge on all hardware and livestock, how can you sell something you don't know? Especially fish and corals, how many threads hve we seen people selling fish incorrectly bought, now before we get the lfs is busy and customer should give info, it's up to lfs to give an educated supply of info, eg. When selling a Koran angel inform customer it can and may eat corals, the lion fish will eat invertebrates etc
    If any lfs sells you a fish they can't identify or show you in a book you should ask questions, same with corals. That to me is important.

    I am expecting plenty here to go on about prices, but how many actually run their own businesses and know what expenses there are, we all want good prices, 2 solutions, shop around and second become loyal to a store and get discounts
     
  8. STC-1000

    STC-1000 In Reefers Rehab

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    I think the suppliers/lfs's should put a little more effort into knowing the products and not just selling them ... I know its their job to sell, but with the hobby expensive as is, we would like to know what we buying, if its really necesary etc ... I can name a few lfs here in CT that are more sales driven and will sell u anything,and make u believe you need more. Then there is the select few that will socialise with there customers, get to know what they wanting to achieve in the hobby and guide them, and you know what, both ways , a sale or two is going to be made, so both parties benefit

    Also the prices should be more on a competitive level so wherever you go,you going to get similar (recommended retail) prices so customers can be happy all over and will stop the accusations and save the businesses name from bein dragged through the mud because of a R50-R100 diference to other stores.

    And we should allow the business to make their profit,no matter what,and if you feel you being ripped off, move along to some other pet shop etc ... the wheel will keep turning so let nature take its course

    So bottom line is ... Be more USER FRIENDLY than SALES DRIVEN ... Customers will keep coming back for more ;)
     
  9. Charl_Stanhope

    Charl_Stanhope

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    *Honesty.
    *Being recognised - When I go to the lfs regularly,its nice to be recognised.
    *Price - Does not matter that much to me,unless I know Im being ripped off. I use to drive an hour and a half from Hermanus to go to my regular lfs just because I trusted them, so I assumed they were giving me the best price and I never felt ripped off. Most off my livestock I have bought,i still have a few years later. I dont mind paying for healthy livestock.
    *Advice given - A lot of shops want to sell you something as advice ,where a lot of the times free advice wouldve worked just as well.

    *Knowledge,knowledge,knowledge. I like to go into a lfs and ask a lot of questions. something about a fish,coral etc even though I already know quite a lot about it,not to test them but its nice to hear advice,info from an expert and a lot of times they tell you something you dont know.Things like Compatibilty,feeding etc etc. Makes you feel at ease when they confirm your "research" done.

    this is what I am looking for in a lfs.

    oh yes, last thing, no dead or untreated sick fish in the tanks.
     
  10. MistaOrange

    MistaOrange

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    I know exactly which LFS you talking about.;)
     
  11. dallasg

    dallasg Moderator MASA Contributor

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    Don't name, but a sponsor?
     
  12. tekkengal

    tekkengal Moderator

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    I know not many petstores will do this if you are not a regular but I think that aftersales service is key for me, especially in this hobby. To support a store for over a year and then get shunted when asking for help on the telephone is the worst experience that I went through.

    Other key factors are knowledge of equipment and livestock and good service.
     
  13. STC-1000

    STC-1000 In Reefers Rehab

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    I'm sure many know :lol: ..... But this thread should not be directed @ anyone specific .... I think mods must keep it clear of "LFS name mentioning"
     
  14. MistaOrange

    MistaOrange

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    1 of his shops yes:whistling: the family owns a few LFS.
     
    Last edited: 17 Jan 2013
  15. MistaOrange

    MistaOrange

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    Would love to but can't but I'm sure I've already said too much:whistling:
     
  16. STC-1000

    STC-1000 In Reefers Rehab

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    2 actually ;)...both sponsors :rofl:
     
  17. MistaOrange

    MistaOrange

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    :lol: My bad forgot about that one;)
     
  18. STC-1000

    STC-1000 In Reefers Rehab

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    Ok ok,enuf now :biggrin: .... People are already putting 2 and 2 together ... Let's not derail this thread with true accusations,oops did I just say that :rofl:
     
  19. dallasg

    dallasg Moderator MASA Contributor

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    well us vaalies are lost :)

    its been said before, talk with your cash, they will listen
     
  20. irie ivan

    irie ivan MASA Contributor

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    Hey.... Why are we already derailing this thread......... The uncle does business his way... His way has allowed him to be unbeatable in terms of price..... Its every individuals choice to support him or not...... You choose whaere your ethics : price balance lies......
    The people who are on MASA have the choice to make and informed decision who they buy from and what they buy..... If they choose not too excercise that choice.... then the uncle gets the sale.....

    Other than what has been mentioned what we want, which is really good points, I'd like to add that I want my LFS to be a bit more proactive in finding new products for me.... Its really a bit boring walking into LFS after LFS and seeing the same old Aquarium Depot / Daro / boyu / etc. stocked shelves.... They all seem to rely on the big importers / wholesalers and on them alone. My rant over either the most expensive LED units or next step being real Chinese crap comes to mind. Those that offer me a personal service and help me source new stuff will get my business....
    There is however a darker political side which stumps that idea, and we are left with same old same old...
     
    Last edited: 17 Jan 2013
  21. dallasg

    dallasg Moderator MASA Contributor

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    well the lfs i visit ALL the time always has interesting stock, it may not be every order but they are not scared to try recommendations i give on fish or corals and it shows, cleanest, best marines
     
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