Websites and Email Facilities

Discussion in 'General Discussions and Advice' started by riyadh, 22 May 2013.

  1. riyadh

    riyadh

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    I actually wanna complain!!

    Why is it that some businesses have a website facility but never keep it updated? or never answer emails, or answer one and then leave you hanging!

    I find this very unprofessional. I used to work for a very large american internet security company and answering emails and seeing to clients via email was extremely important.

    So now I work mon to sat, accessing different lfs is a bit of a headache. Trying to call them and chatting over the phone is also extremely difficult as I deal face to face with customers and there is no time to make calls. So I send an email with my request etc. Only a few companies answer their emails. On this forum it is difficult to get answers from sponsors via email, maybe they are too busy dealing with walk in customers, but at the end of the day I am also a customer in cyber space.

    So in conclusion, I only really go do business with companies that have the time to help me via email!!!!
     
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  3. dallasg

    dallasg Moderator MASA Contributor

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    i am in the same business and also prefer dealing via email...
    but i can also understand that they do get busy and dont have staff
     
  4. RiaanP

    RiaanP Moderator

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    its not only LFS

    Take that Homemakers Fair magazine for example, or whatever free mag you get in your area.

    There are a lot of guys that do garage doors for example, with websites. At least the site is working, some only one page, other at least being more than just a landing page. But none of the 5 guys I e-mailed via their contact us page did ever came back to me.

    I wondered why they will pay somebody a couple of thousand bucks to develop their site, maintain it, host it etc, just to never respond or use the requests they generated from it?

    And yes, why do you think we see all those new fish landing notices as facebook feeds? The LFS simply do not have time or manpower to stay online on MASA. Do I like it? No. What can be done, nothing much, as he needs to tend to the walk in customers first, that is money coming in that will pay their bills at the end of the month, else they are gone...

    Just wish that car spare shops would realized that walk in customers are more important than somebody phoning 10 shops to compare prices on spark plugs, salesperson helping that guy over the phone, while you are standing there in the shop, committed to that shop to buy something. Oh that I just hate!
     
  5. jaquesdp08

    jaquesdp08

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    @Ryadh

    I also wanted to start the same thread.. Ive mailed a couple of sponsers, but seem like if you order is to small they dont really care..
     
  6. WarrenElvis

    WarrenElvis

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    @riyadh , i always have very good experience with @bryan from Jungle Aquatics. Always answers the emails, even through to the evening i have received responses from him, and he updates his website regularly, and he always goes the extra mile.
     
    Last edited by a moderator: 26 Nov 2015
  7. jaquesdp08

    jaquesdp08

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    @WarrenElvis

    Hi, He is a good example as to how people should operate but i think lets rather keep Names away from the Forum..
     
    Last edited by a moderator: 26 Nov 2015
  8. Visser

    Visser MASA Contributor

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    Oh, that just pulls my strings to a whole new level. I recently wrote a question about a product to a very large online sales company. The email took me at least 15min to type as it was a very detailed answer that i required to know if it will work for my unique circumstance.
    That was 3 weeks ago, & i havent heard anything from them...
    I ended up buying the product from their competition at a bit more expensive price simply because i could not get the answer from them & the other online store took the time to reply!

    I must indeed give credit to one marine store that do look after their online clients to the full.
    That being @Andre@ReefAquatics!!! You guys have always assisted me to the finest detail!!!
    Thanks andre!
     
    Last edited by a moderator: 26 Nov 2015
  9. WarrenElvis

    WarrenElvis

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    @jaquesdp08 Wow was trying to help out i guy that was complaining. I have not mentioned any LFS that are not doing their jobs and bad mouthing anyone. Am just praising someone that i use and desrves recognition. He is a sponsor so how am i supposed to keep away names on forum. if mods feel so please remove my post
     
    Last edited by a moderator: 26 Nov 2015
  10. riyadh

    riyadh Thread Starter

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    Ja, I agree with all of your points, which is exactly what I experience. Some companies just do the website for the sake of having one, but little do they know that this is a huge market that needs to, has to be exploited. Online business has started to take off. Lots of people buy things online on a regular basis and if no joy is found locally it is bought overseas. It beats running around from store to store, sitting on the phone waiting for the call to be answered etc.
     
  11. jaquesdp08

    jaquesdp08

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    @WarrenElvis



    LOL Relax you misunderstood my message.. If an LFS did good great please mention it,but he didnt ask who's good and who's not

    Im just saying to keep away from saying LFS names that is not doing good.. even though it would be a good thing in a way..
     
    Last edited: 22 May 2013
  12. WarrenElvis

    WarrenElvis

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    Agree with you there. Promise very relaxed at work:lol: No bad mouthing of LFS on the forum. There are a few shops that don't answer emails does not mean i won't use them. But as @riyadh , i am assuming an online shopaholic, like me:tt2: wants that service, hence i recommended who i thought was great IMHO
     
    Last edited: 22 May 2013
  13. Andre@ReefAquatics

    Andre@ReefAquatics Sponsor

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    Thanks @Visser, we do try to answer ASAP ! But what we as an online retailer do notice that some important questions land in the junk folder, so when your inbox is full of queries sometimes you do not get to the junk mail folder quick enough :-(

    We are guilty of not updating our website, especially with livestock, the problem is that LS moves so fast in and out and to update a site everything you sell a fish or coral becomes totally impossible.
    @riyadh , if memory serves me correct I did answer you question about coral query and I did say we had, but we answer about 20 queries a 20 queries a day, so I hope you were one of them :)
     
    Last edited by a moderator: 26 Nov 2015
  14. jaquesdp08

    jaquesdp08

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    :thumbup:;)
     
  15. riyadh

    riyadh Thread Starter

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    @WarrenElvis I fully agree
    @Andre@ReefAquatics Hi yes and I thanked you as I didnt expect a response till this morning, this was last night.

    I am just speaking in general and not directing this to anyone in particular, you will notice I did not mention any names as I find this to be across the board. Sometime even big online stores take a day to 3 or 4 days to get back to.
     
    Last edited by a moderator: 26 Nov 2015
  16. Andre@ReefAquatics

    Andre@ReefAquatics Sponsor

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    Cool, so we out of this one ;-)
    Pop in over the weekend got some great frags before they go on Sunday
     
    Last edited by a moderator: 26 Nov 2015
  17. riyadh

    riyadh Thread Starter

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    Last edited by a moderator: 26 Nov 2015
  18. Rory

    Rory Admin MASA Contributor

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    Definitely not just LFS's... Pretty much any company, including some that don't even have somewhere you can just "walk in". I need some more blinds at home so I just emailed 6 places asking for quotes. Maybe out of 6 I will at least get one useful response. Alternatively can anyone here recommend somewhere? I normally would have got from builders but supposedly they are expensive so figured I'd ask around.
     
  19. Nemos Janitor

    Nemos Janitor

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    From the far side. :notworthy:

    The irritation go's both ways I suppose. What are thoughts on junk enquiries and spam and PTW's.

    The answer might be somewhere inbetween as to the reason.
     
    Last edited: 22 May 2013
  20. Andre@ReefAquatics

    Andre@ReefAquatics Sponsor

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    Nope, Sun and Mon we closed, but always open for enquirys on email.
     
    Last edited by a moderator: 26 Nov 2015
  21. WarrenElvis

    WarrenElvis

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    I agree with you @Nemos Janitor , the scary part is that spam averages about 78% of all email that are sent, and of that about 81% are "pharmacy ads" (we've all seen the Viagra-type emails)

    The goal of a spam mail is to get you to click on a link or an attachment. NB : Do Not Do This, instead mark this type of mail as junk. The only way to prevent spam from this sender is to mark it as junk or spam. Deleting the email will do nothing.
    This will help your email account system to learn which emails are spam and will then block other related emails from getting to your inbox. You can also setup an email filter to block specific words or senders.
    My service provider also provides filters at a cost that can shield off these spammers.
    No matter what businesses should answer mails within 24 business hours
     
    Last edited by a moderator: 26 Nov 2015
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