Urgent help needed Waveline DC5000 Failure

Discussion in 'Urgent Help Needed' started by CyberSlakkie, 6 Oct 2013.

  1. CyberSlakkie

    CyberSlakkie

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    Hi Guys,

    I woke up this morning to a "quiet" tank..... The tank stopped overflowing, and i no forward flow...

    I immediately stripped the waveline out, cleaned it properly, but with the controller set to maximum, I only get a 1 second pulse from the impeller, then it stops again...

    I switched power off completely, en tried again, with no luck...?

    Any ideas? I did try and use my Jebao WP40 pulse pump controller and power supply, but the pump is still not functional....

    Please help, as I do not know what do to, and I do not have 2K for a new pump?

    Thanks!:(
     
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  3. RiaanP

    RiaanP Moderator

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    Had the same on a DC10000.
    If still under warranty, take it back.

    I used my old Water Blaster as an emergency option.
     
  4. CyberSlakkie

    CyberSlakkie Thread Starter

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    How long is the warranty, do you know? I bought the unit from Jungle Aquatics February 2013.?? Thanks @RiaanP !!
     
    Last edited by a moderator: 26 Nov 2015
  5. RiaanP

    RiaanP Moderator

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    one year
     
  6. Nemeziz_za

    Nemeziz_za

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    Contact Jungle Aquatics , I'm pretty sure you'll be impressed with their service. I know I was.
     
  7. CyberSlakkie

    CyberSlakkie Thread Starter

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    @Nemeziz_za I bit the bullet, and bought a new DC5000 at LifeStyle Pet Shop.... I'll give the guys at Jungle Aquatics a call tomorrow. I can't seem to find my receipt, so doubtfull if they will assist.. Thanks @RiaanP it seems to only be the pump, I am using the same controller, and it works PERFECTLY again..!
     
    Last edited by a moderator: 26 Nov 2015
  8. RiaanP

    RiaanP Moderator

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    I also lost my receipt. I knew the date I bought it. @bryan found the sale on their computer system and he helped me out without issues.
     
    Last edited by a moderator: 26 Nov 2015
  9. Ikraam

    Ikraam

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    Hey guys the same happened with me on wednesday got home to a dead pump tried cleaning it no luck and with controller set at max the pump is dead my only problem is i bought the dc waveline 5000 of a fellow reefer and not the shop i no the pump is less then a year old but what can i do

    Whats my options this waveline pumps sucks:(
     
  10. Bendor

    Bendor

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    The warranty should be on the pump not the first buyer only. Get dates and a receipt if you can. If you have a date ask the shop to check their records if they are willing.

    Otherwise find out if @CyberSlakkie now has two pumps and buy his extra one?
     
    Last edited by a moderator: 26 Nov 2015
  11. Ikraam

    Ikraam

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    hey thanks guys
    first trying to sort it out with the shop will inform you of the outcome
    wish me luck
     
  12. CyberSlakkie

    CyberSlakkie Thread Starter

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    @Bendor - I never really spoke to the guys I originally bought the pump from..... I "bit" the bullet, and bought a new WaveLine DC5000. - This time, I made SURE to keep the receipt, original box etc. I now have a "spare" controller and Power Adapter if anyone is interested???

    Still couldn't resolve why the pump has failed though??? :blush:
     
    Last edited by a moderator: 26 Nov 2015
  13. mariusmeyer

    mariusmeyer

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    Seems like the waveline is prone to failure but I have not heard of the Diablo or Jaboa failing even though they are all based off of the same design.

    I read on reefcentral this week that apparently these pumps have chips in (Not sure if its in the pump body or controller through) and they recommend running them off of a surge protector. Maybe such a power surge could have been the cause of failure.
     
    Last edited: 13 Dec 2013
  14. Ishtak

    Ishtak

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    I had exactly the same happen to me this morning on my Waveline DC10000 bought in February. Woke up this morning to a quite tank. Took it out to @bryan and he swopped it for a Jebao DC6000 for me. No hassles no fuss no fighting. All I had was the credit card statement from when I bought it... Thanks again Bryan .. fantastic service as usual :1:
     
    Last edited by a moderator: 26 Nov 2015
  15. shawn smit

    shawn smit

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    I've had 3 of them go in 5 months brayn credits me and got the new waveline pumps
     
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