Tunze SA are outstanding

Discussion in 'Tunze SA' started by butcherman, 18 Oct 2013.

  1. butcherman

    butcherman Moderator MASA Contributor

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    I realized over the last few days what makes Tunze stand out above most SA suppliers.

    It's not the great products they sell, or the "cool" factor that comes with their products.

    It's the fact that, you are always guaranteed excellent customer service.

    I Have a really old Tunze 9010 skimmer. (I think I was discontinued several years ago and replaced by the 9011) It has been a work horse, after many years of reliable service it started giving some trouble. I contacted @George and he asked if I could send him the drive shaft so he can have a look at it. A few days later I got the part back after George worked his magic on it. the skimmer is working as god as the day I bought it.

    Thank you George and @Anita your terrific service is appreciated!
     
    Last edited by a moderator: 26 Nov 2015
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  3. Seabass

    Seabass

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    Indeed.
     
  4. Nemeziz_za

    Nemeziz_za

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    I must agree here as I have had excellent response and service with every interaction I've had with them.
     
  5. Anita

    Anita Sponsor

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    Thanks Steven, we do try to look after you guys as best we can, but we have to say it is part of the TUNZE psychology to make sure the customer has a great experience buying the product, using the product and having good back up service. Axel TUNZE is really a great guy, who gives us the same service, which means we, in turn, can back up the great products. We do appreciate the support for TUNZE and us, thanks, Anita & George:thanks:
     
    Last edited by a moderator: 26 Nov 2015
  6. Charl_Stanhope

    Charl_Stanhope

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    i agree here. ive only had the best of service from George and Anita and if i could, ill replace everything in my tank with tunze. best service, awesome hardware, great everything. best overall experience. thanx guys,
     
  7. Charl_Stanhope

    Charl_Stanhope

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    btw, George, my new return pump kicks @ss. thank you.
     
  8. Anita

    Anita Sponsor

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    Really glad you got sorted, cheers Anita & George:thumbup:
     
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