RSS Stealth Pro Heaters pulled from PetSmart shelves, refunds given

Discussion in 'RSS Feeds' started by MASA Admin, 15 Feb 2011.

  1. MASA Admin

    MASA Admin Moderator

    8 May 2007
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    marineland-heater-stealth-pro-2.jpg We reached out to United Pet Group and asked them why the Stealth Pro Heaters were pulled from PetSmart’s store shelves but have not been recalled? Marineland was kind enough to send a response back that we have included below. Note, if you are still using these heaters in your tank or sump area, it would be a very wise move to stop using these immediately and find an adequate replacement.

    From UPG’s legal department:

    Why has PetSmart pulled these products while you haven’t recalled?
    During a routine review of our customer service records UPG identified a higher than average return rate for certain models of Stealth and Stealth Pro heaters. United Pet Group voluntarily contacted CPSC (Consumer Product Safety Commission) as there may be a potential issue with these heaters. We are working with CPSC to determine the appropriate next steps and have asked our retailers to refrain from selling these products at this time. As always, customer satisfaction is our top priority and UPG stands behind our products and our warranty. Any consumer who is unhappy with their product should contact UPG at (800) 338-4896 and we will make every effort to resolve any problems.

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