Service without a smile....

Discussion in 'Pet Stop SA' started by saaid, 16 Sep 2013.

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  1. saaid

    saaid

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    So it has been a week now without any correspondence from you & I am slightly irritated but mostly disappointed.

    I purchased those 3 corals from you on the 4th September,they arrived on the 6th September. The very next day I notified you that they were incorrect and you only replied 3 days later?

    I accepted your apology in saying that you made a mistake and would send the correct corals as you assured me they were still in stock. Now this is where you asked me how we should proceed with the sale?

    I understand that you did not want to lose out on anything so I was generous enough to offer to pay for one of the wrong corals and try and sell the other for you,but even that went unanswered? All that just to receive what I had originally paid for.

    Now Mods please note,this is not a smear campaign or the likes,I just need answers as he is not responding to any of my messages since last Monday.

    So anyway,I notified Viper about this last week and suggested I contact Moolis first which I already had done.

    At this point should you still have the right corals in stock,I am going to get what I paid for?

    If not,please refund my R2195 and include R238 for shipping your corals back to you.

    Thank You.
     
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  3. RiaanP

    RiaanP Moderator

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    You got the sponsor attention.
    I closed it to prevent bandwagon comments.
     
  4. Moolis Moolman

    Moolis Moolman Pet Stop SA Sponsor

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    Now it is service with a smile

    Hi All

    This issue has been resolved and @saaid is getting his corals today.

    I do not like to make excuses but think a explanation is needed here.
    I had a serious attack of the flu the past few days and only went to the office for crisis management, I specificity told staff that our reputation is extremely important and that they are not to send the corals to @saaid because I wanted to be present and ensure we send the correct one's Thus ensuring that we do not make a mistake at all again!

    I thought I did communicate this to @saaid but apparently in my medicated state did not and for that I am sincerely sorry @saaid!!!!:blush:

    The correct corals with a present is on its way @saaid to say thank you for understanding my situation and even buying the incorrect corals we sent from me!!!!:yeahdude:

    Moolis
     
    Last edited by a moderator: 26 Nov 2015
  5. WarrenElvis

    WarrenElvis

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    Well done @Moolis that is excellent service:thumbup:
     
    Last edited by a moderator: 26 Nov 2015
  6. MistaOrange

    MistaOrange

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    Agreed...:thumbup:
     
  7. saaid

    saaid Thread Starter

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    Hey Moolis, much appreciated :thumbup:

    This was by no means an attack on your company neither an attempt to slander, I just needed an answer so thank you very much once again and glad we sorted it out.

    PS: thanks for the call too Mr Moolman ;)
     
    Last edited by a moderator: 26 Nov 2015
  8. LCornelius

    LCornelius Moderator

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    Great stuff @Moolis and @saaid
    I'm glad all is sorted and all involved is happy.
     
    Last edited by a moderator: 26 Nov 2015
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