I know none of us appreciate inferior service, but also understand that peoples perception of service levels are different, and that one persons perception of poor service might differ from another’s. It is in this vein that I would value your input.
Around the end of last year, 2006, I was in discussion with someone regarding a tank build and after providing him with detailed drawings, received a quote of R3500.00, which I accepted. I deposited an amount of R3000.00, which I consider a reasonable deposit at 85% of the agreed price, into this person’s bank account during the first week of January 2007.
Soon after this, I managed to source low iron glass and requested the tank builder to not start the build until I had procured the low iron glass at my cost. Unfortunately, he had already got normal glass and I accepted that I would end up with two pieces of glass spare (those that had been replaced by the low iron glass that I bought).
My low iron glass arrived on 13 Feb 2007 and I alerted my “contractor” to this fact. He said that his tank builder would be able to either accept the glass the next day (14 Feb 2007) or on Friday (16 Feb 2007). The glass was collected on 19 Feb 2007.
After much correspondence, the tank without overflow was completed in mid April 2007. The problem is, that to date, 16 July 2007, the overflow is still not complete and fitted to the tank, even though the contractor promised to have this done the following week (mid April 2007).
Further correspondence ensued, and via PM last week, the “contractor” indicated that he would not complete the task until he receives the remaining R500.00 initially retained by myself.
At this stage he is not taking my telephone calls, and has not responded to my last PM.
Am I being unreasonable retaining the R500.00 until completion based on the fact that I paid 85% up front, he still has two pieces of glass which I paid for as per the original quote (those that were replaced with low iron at my expense) and around 145 days later, I’m still waiting?
I realise that the post is pretty long and thanks for getting this far. Please provide your honest opinion.
Around the end of last year, 2006, I was in discussion with someone regarding a tank build and after providing him with detailed drawings, received a quote of R3500.00, which I accepted. I deposited an amount of R3000.00, which I consider a reasonable deposit at 85% of the agreed price, into this person’s bank account during the first week of January 2007.
Soon after this, I managed to source low iron glass and requested the tank builder to not start the build until I had procured the low iron glass at my cost. Unfortunately, he had already got normal glass and I accepted that I would end up with two pieces of glass spare (those that had been replaced by the low iron glass that I bought).
My low iron glass arrived on 13 Feb 2007 and I alerted my “contractor” to this fact. He said that his tank builder would be able to either accept the glass the next day (14 Feb 2007) or on Friday (16 Feb 2007). The glass was collected on 19 Feb 2007.
After much correspondence, the tank without overflow was completed in mid April 2007. The problem is, that to date, 16 July 2007, the overflow is still not complete and fitted to the tank, even though the contractor promised to have this done the following week (mid April 2007).
Further correspondence ensued, and via PM last week, the “contractor” indicated that he would not complete the task until he receives the remaining R500.00 initially retained by myself.
At this stage he is not taking my telephone calls, and has not responded to my last PM.
Am I being unreasonable retaining the R500.00 until completion based on the fact that I paid 85% up front, he still has two pieces of glass which I paid for as per the original quote (those that were replaced with low iron at my expense) and around 145 days later, I’m still waiting?
I realise that the post is pretty long and thanks for getting this far. Please provide your honest opinion.