cellphone contract cancellation and the new CPA laws

Discussion in 'The Sump' started by leslie hempel, 15 Aug 2011.

  1. leslie hempel

    leslie hempel Moderator MASA Contributor

    Joined:
    7 May 2007
    Posts:
    14,542
    Likes Received:
    285
    Location:
    Gonubie East London
    hey guys can anyone assit me with some info on the following scenario..

    i have renewed my contract recently and want to cancel it.. (my work no longer pays for my phone)

    From what i have read the new law allows me to do this irrespective of the remainder of the contract period..

    i have to give 20 days written notice, pay no more than 10% of the contracts overall value (i think) and return the handset????

    anyone else made use of this law to exit a contract..

    please assist if you can..

    shotto Les
     
    Last edited: 15 Aug 2011
  2. AdS Guest




    to hide all adverts.
  3. leslie hempel

    leslie hempel Thread Starter Moderator MASA Contributor

    Joined:
    7 May 2007
    Posts:
    14,542
    Likes Received:
    285
    Location:
    Gonubie East London
    an article i found but this is before the act came into effect..

    BTW no contract entered into before 1st aprill will be able to be assisted by the new regulations.. only goods purchased/contracts taken after 1st april 2011 will be subject to the new legislation..

    here is an early article i found..
    Consumer protection confusion - IOL Blogs | IOL.co.za
     
  4. lIghty

    lIghty

    Joined:
    3 Nov 2007
    Posts:
    5,053
    Likes Received:
    52
    Location:
    Westville, Durban
    Thanks Les, rather interesting!
     
  5. leslie hempel

    leslie hempel Thread Starter Moderator MASA Contributor

    Joined:
    7 May 2007
    Posts:
    14,542
    Likes Received:
    285
    Location:
    Gonubie East London
    guys just to let you know that i managed to treturn the handset and basically cancel the upgrade

    so i still have 2 months to go on my existing contract and i can then give 30 days notice if i want to or i can upgrade the handset to something more compatable..

    So this law does work.. it was a little confusing for MTN and they dident have a clue as to what to do and it took 3 weeks to get done.. so im sure contingencies will be put in place for this kind of ting in future but there was no way i was going to pay a hefty monthly bill for a phone i dident like using..

    anyway... use it dont use it..
     
  6. danimal

    danimal

    Joined:
    21 Jul 2009
    Posts:
    1,605
    Likes Received:
    4
    Location:
    Durban
    this is interesting... i recently (3 months ago) got the cell c wifi modem... it sucks! when it works it's kiff, get about 7mbps at times. but often (like once every 2 days or so) i have issues. i'm tired of calling their service centre and want out.

    now if i read the OP correctly, if i want to cancel all i have to pay is 10% of the remainder? 9 months left of a 12 month contract @ R299 p/m => R2700, so I should only pay R270? is that right @leslie hempel ?
     
    Last edited by a moderator: 26 Nov 2015
  7. dallasg

    dallasg Moderator MASA Contributor

    Joined:
    14 Dec 2008
    Posts:
    16,771
    Likes Received:
    582
    Location:
    Sandton
    cell companies are excempt from the CPA until Nov i think, they have an extension
     
  8. HenkHugo

    HenkHugo

    Joined:
    10 May 2007
    Posts:
    3,629
    Likes Received:
    29
    Location:
    Cape Town
    No they have been issued with a compliace notice. ie. they have untill Nov to have the contracts comply with the act or face fines etc
     
  9. dallasg

    dallasg Moderator MASA Contributor

    Joined:
    14 Dec 2008
    Posts:
    16,771
    Likes Received:
    582
    Location:
    Sandton
    thats what i ment
     
  10. leslie hempel

    leslie hempel Thread Starter Moderator MASA Contributor

    Joined:
    7 May 2007
    Posts:
    14,542
    Likes Received:
    285
    Location:
    Gonubie East London
    @danimal ...its a vey vauge area atm hats why i think i got it right, but from my understanding you should only have to pay 10% of the total contract value and return the device..

    is the problem with the device? or the signal? that is what they would first want to determine.. if the device, i think they may be within their rights to repair the unit. if the problem persists further you could request a replacement (new item) and finally a refund if there is no joy..

    believe me they do make it hard for you as in not returning calls etc as at this stage they are clueless as to what to do..
     
    Last edited by a moderator: 26 Nov 2015
  11. Keanan

    Keanan 2time

    Joined:
    16 Mar 2010
    Posts:
    2,490
    Likes Received:
    26
    Location:
    Cape Town
    @leslie hempel, is this only for new contracts? My phone is giving me lots of problems, first it took forever to send and receive sms's, and looses signal a lot. The phone is only about 10 months old. It went in for repair already and still giving problems. Could I get a new phone from them or is it only for new contracts?
     
    Last edited by a moderator: 26 Nov 2015
  12. leslie hempel

    leslie hempel Thread Starter Moderator MASA Contributor

    Joined:
    7 May 2007
    Posts:
    14,542
    Likes Received:
    285
    Location:
    Gonubie East London
    @2time it will be for any device or asppliance purchaced or signed into after April 1st 2011, i did lodge a complaint about my phone not being satisfactory within the 10 day notice period, this helped me greatly as i could say i had had a problem from the start, and i persued the: the product was not suitable for what i had intended it to be used for as specified to the consultant" clause..
     
    Last edited by a moderator: 26 Nov 2015
  13. Keanan

    Keanan 2time

    Joined:
    16 Mar 2010
    Posts:
    2,490
    Likes Received:
    26
    Location:
    Cape Town
    Damn think I upgraded in Jan, pity though was hoping I could get a new one as this phone is really annoying me. Im on the verge of throwing it broken lol. Will just have to send it for repairs.
     
  14. leslie hempel

    leslie hempel Thread Starter Moderator MASA Contributor

    Joined:
    7 May 2007
    Posts:
    14,542
    Likes Received:
    285
    Location:
    Gonubie East London
    in the case of an "accident" just make sure you have insurance :whistling:
     
  15. Keanan

    Keanan 2time

    Joined:
    16 Mar 2010
    Posts:
    2,490
    Likes Received:
    26
    Location:
    Cape Town
    Lol there's always that but I cant get myself to do something like that. I always thought of that but my mother was the one to always say NO lol. Rather walk outside in an unsafe area with it in my hand.:whistling:

    But unfortunately or should I say fortunately I don't have insurance.
     
  16. leslie hempel

    leslie hempel Thread Starter Moderator MASA Contributor

    Joined:
    7 May 2007
    Posts:
    14,542
    Likes Received:
    285
    Location:
    Gonubie East London
    cellphone insurance is ridiculous. its far easier to just purchase a new phone than to pay a monthly installment of R35 a month... unless you have a top end phone..
     
  17. seank

    seank

    Joined:
    24 May 2007
    Posts:
    11,984
    Likes Received:
    119
    Location:
    North of Durban and South of Mozambique
    Still worth it, they swopped my previous n96 about 4 times with a new one ;)
     
Recent Posts

Loading...
Similar Threads - cellphone contract cancellation Forum Date
Orms deal on "selfie stick" with bluetooth shutter release and cellphone holder Photography 12 Sep 2014
Post the best photos you've taken with your cellphone. General Images 15 May 2013
talk about controlling your tank via cellphone Technology 10 Mar 2011
Cellphone Pictures Photography 14 Apr 2010
Upgrading Cellphone Technology 9 Jun 2009
The New Samsing Turbo Cellphone Technology 6 Mar 2009
cellphones Technology 19 Dec 2008