Urgent help needed boyu tank troubles

Discussion in 'Urgent Help Needed' started by kieran, 23 Sep 2013.

  1. kieran

    kieran

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    hi guys
    I bought a boyu tl450 tank about two years ago and have had endless trouble with it the first thing is the Perspex light shield cracked after about 6 months which I was not too fazed about, then about two months later my heater broke which was easy to replace. but now my tank is leaking badly losing a lot of water. my question is surely these tanks are suppose to last longer than two years, who do I contact for this or how do I go about this its standing empty at the moment and a pet shop is keeping my fish. please help me as urgent as possible. thanks so much to all
     
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  3. 459b

    459b Moderator MASA Contributor

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    Not sure what warranty these on on those tanks.
    Have you spoken to the shop where you bought it?
     
  4. kieran

    kieran Thread Starter

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    went to vip pet store in northgate and they sorted me out. must say they really helpful and great service will def carry on shopping there
     
  5. nepellew

    nepellew

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    Sorry to bring up an old thread i need some help with my boyu TL550 and the Fr glass cracked on the curved part and it like a month after 2 years and the LFS that i got it from wont help is there any other way or higher place i can get in contact with maby.
     
  6. RiaanP

    RiaanP Moderator

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    you are a bit stuck between rock and hard place...

    The TL550 do not crack that easily as compared to other bigger curved tanks. But can happen. Best and quickest option is to check the for sale section for a cheap secondhand. You do not need all the extra equipment but nothing wrong with extra equipment either.

    Sorry that I could not be of more help.
     
  7. nepellew

    nepellew

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    Haha i know this and im sure boyu has some sort of customer supplier system that we could call for assistance .
     
  8. Jason

    Jason

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    I had the same problem, mine cracked about 2 months back... There is no warrantee guarantee on these products as told by few lfs, if you have issues within 6months some even a year they will swap out or repair the issue. Most of these tanks goes through many reefers hands and during transport or cleaning or man handling the tank something can go wrong in the near future. I know if you are a regular client some will sort you out but this all depend on the lfs you bought it from and also still have the original invoice...
     
  9. Jason

    Jason

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    @RiaanP's advice is the best option unfortunately
     
    Last edited by a moderator: 26 Nov 2015
  10. nepellew

    nepellew

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    oh well guess ill keep what i need and dump the rest
     
  11. Jason

    Jason

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    I had to get a tank asap, didn't wanna loose any LS, can be stress full. Try getting a tank on the for sale section or its upgrade time :)
     
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