Beginner Q

Discussion in 'Perky Pets Superstore' started by BoyuNano, 15 Aug 2011.

  1. BoyuNano

    BoyuNano

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    Hi David

    I recently purchased the Boyu Tl-450 Nano Reef Cube from your store.

    I'm getting a bit concerned about the protein skimmer, it doesn't bubble/foam, make a noise - the water is kind of just resting in the neck. I removed the collection cup to see if anything is happening below and there's nothing happening below either.

    All power to the tank is working.

    Please advise.

    Also. Did you manage to secure the resting arm that was damaged when we purchased?

    Looking forward to visiting your store again and getting firmly stuck in to this new hobby.
     
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  3. Perky Pets

    Perky Pets Sponsor

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    Hi and welcome to MASA ...

    When you say resting in the neck , is the water moving through the skimmer, if it is the air pipe ( venturie ) might be under the water serface and cant draw in air to bubble out the neck.

    you looked below , is the pump running at all ?

    It will be easier for us if you can call me to go through the problems and solving - 0832336006

    Or i can call you back , just P.M me your number.

    Chat soon
    David

    The arm is here for you .
     
  4. rakabos

    rakabos

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    Now thats what I call service :thumbup:
     
  5. BoyuNano

    BoyuNano Thread Starter

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    @rakabos - absolutely!

    Thanks for the speedy and helpful service over the phone earlier. I learnt some tank maintenance tips in the process.

    I'll be over tomorrow afternoon.

    Regards
     
    Last edited by a moderator: 26 Nov 2015
  6. Mastazee

    Mastazee

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    Hey dude had the same problem with my skimmer. The airline the the TL-450 comes with is really crap and tends to pinch. i suggest you replace it with harder plastic one makes a huge difference on the skimmers performance. Ask David he will hook you up :thumbup:
     
  7. belindamotion

    belindamotion Google Master

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    I also have problems on a weekly basis..but mine turns out to be the 90* black arm fitting at the bottom...forever cloggs up with crap and not my tube that pinches...:(
     
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