Hey everyone not sure if the South African stock of Red Sea Test Kits have been effected, but there has been a re-call. The Red Sea Group Technical support manager has made this statement:
"Due to contamination of one batch of a raw material used in the production of Reagent B in our Calcium Test, we found out that the kit accuracy has been compromised, and can read 40 to 75ppm higher than the actual reading.
This deviation should have been picked by our strict QC procedures and we have taken immediate action to ensure this mistake cannot be repeated.
The affected reagent (Reagent B) is included in our Foundation Pro kit, Calcium Pro test kit & Calcium Pro Refill and therefore we would kindly ask you to check the batch number (which is stamped on the label of Calcium Reagent B), and compare it to the list of faulty batches: 1993, 2003, 2013, 2023, 2033, 2043, 2053, 2063, 2073, 2083, 2093, 2103, 2113, 2123, 2133.
In order to receive a replacement Reagent B bottle please go to http://www.redseafish.com/calcium-B and register your claim online so we can dispatch a replacement reagent to you.
We are fully committed to offering the highest level of quality product and customer service and truly apologise for the inconvenience associated with this recall.
We can assure you that we have already taken the necessary measures to avoid a future repeat of such a failure."
Have checked mine and its all clear, but the only recourse in SA will be to have to return it back to the LFS that you got it from. Not the greatest of news, knowing how Red Sea have put a lot of R&D into developing their newer test kits versions. Have heard someone having to return theirs, so it has managed to get into our market.
"Due to contamination of one batch of a raw material used in the production of Reagent B in our Calcium Test, we found out that the kit accuracy has been compromised, and can read 40 to 75ppm higher than the actual reading.
This deviation should have been picked by our strict QC procedures and we have taken immediate action to ensure this mistake cannot be repeated.
The affected reagent (Reagent B) is included in our Foundation Pro kit, Calcium Pro test kit & Calcium Pro Refill and therefore we would kindly ask you to check the batch number (which is stamped on the label of Calcium Reagent B), and compare it to the list of faulty batches: 1993, 2003, 2013, 2023, 2033, 2043, 2053, 2063, 2073, 2083, 2093, 2103, 2113, 2123, 2133.
In order to receive a replacement Reagent B bottle please go to http://www.redseafish.com/calcium-B and register your claim online so we can dispatch a replacement reagent to you.
We are fully committed to offering the highest level of quality product and customer service and truly apologise for the inconvenience associated with this recall.
We can assure you that we have already taken the necessary measures to avoid a future repeat of such a failure."
Have checked mine and its all clear, but the only recourse in SA will be to have to return it back to the LFS that you got it from. Not the greatest of news, knowing how Red Sea have put a lot of R&D into developing their newer test kits versions. Have heard someone having to return theirs, so it has managed to get into our market.